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2) enter the destination number, including the full local, national or international dialling code and number in one continuous string E.g. 18500 00 44 20 7536 6476 .

Please note the following:

(i) Please do not press the dial or enter key after entering the destination number.

(ii) Please do not select the destination numbers from the contact list/phone book of your phones/mobiles and press enter/dial as this will generate a new call which will be charged by your phone/mobile operator.

The 18500 facility can only be used from a BT landline registered with our service.

Using a Registered Mobile Phone BACK TO TOP
If your mobile is registered with LYCATALK Account then:

1) Dial: 0800 012 0002, 0800 012 0033 or the 0207 132 0032 access number,

2) wait for the prompt

3) Enter the destination number, including the full local, national or international dialling code or number followed by the * key. E.g. 0800 012 0002 + 00 31 20 656 6476 *

4) Please do not press the dial or enter key after entering the destination number.

5) Please do not select the destination numbers from the contact list/phone book of your phones/mobiles and press enter/dial as this will generate a new call which will be charged by your phone/mobile operator.

We recommend that you use the 0207 132 0032 access number for placing calls from your mobile as many mobile operators do not charge for these numbers and consider them in the inclusive minutes added to your mobile contract. Please check the rates of dialling the access numbers from your mobile operators.

Using a Mobile Phone and/or Fixed Line Phone that is not registered BACK TO TOP
1, If you are calling from a fixed line or mobile then you simply dial either 0800 012 0002, 0800 012 0033 or the 0207 132 0032 access numbers.

2, You will be asked to enter your unique PIN number if your phone number is not registered to your account.

3, Enter your PIN number

4, The system may prompt you to enter your destination number

Enter the destination number, including the full local, national or international dialling code or number followed by the * key. E.g. 0800 012 0002 + 00 31 20 656 6476 *

Attention! To call any destination numbers within the U.K. please enter the numbers without using the country code. E.g. to enter any landline in Manchester, please enter 0161 xxx- xxxx and to call mobiles just dial 07xxxxxxxxx after the destination number prompt.

For quicker access of our service we have an easy to dial, FREE access number, 14500

If you have a BT line and pay line rental as well as call charges only to BT, dial the 14500 access number (enter PIN number if required) and then dial the destination number followed by the * key.

For e.g.

1. Dial 14500

2. Dial your PIN (if your phone is not registered)

3. Dial your destination number followed by the * key.

The 14500 facility can only be used from a BT landline.

Call charges will be the same as applicable to the 0800 or 18500 access numbers as given on the rates page.

Make your Life Easier

How to use the added Feature Keys BACK TO TOP

Once you are connected to the service use the following feature keys to enhance your LYCATALK experience.

For a Follow on call : # #

Top up your account by phone - * 3 (via registered phone and credit / debit card)

For last number redial - # 1

For balance on demand - # 2

For faster connection - Press * after dialling the destination number

For speed dial Press * after dialling your speed dial number, for e.g. if your destination number is registered at no. 3, dial 3* and it will attempt to connect immediately.

Please note that some services would not work if your balance is 0.00

Accessing your account via website: BACK TO TOP

1). Simply log on to www.lycatalk.com,

2). Click on Access your Lycatalk Account and enter your account number and your password.

3). This will lead you to the Account information page

4). You can then edit your account details by clicking on edit registration details,

5). view your call history by clicking Call History,

6). top up your account by clicking Top-up Account,

7). Register phone numbers by clicking Add/Edit CLI Numbers

Please Note:

If you use the service from a mobile:

Your mobile service provider may charge you for using our 0800 0120002, 0800 012 0033 or the 0207 132 0032 access numbers. Please check with your provider for the current rates.

If you have a Pay-as-you-go phone, you will have to top-up your mobile phone to dial these access numbers.

For contract phones we recommend that you use the 0207 132 0032 access number for placing calls from your mobile as many mobile operators include these numbers in the inclusive minutes added to your mobile contract. Please check with your provider for current rates.

From landlines: Usually dialling 14500 and 0800 access numbers are free from all landlines.

You can also use your off-peak free local minutes to dial the 0207 access numbers after checking with your service provider. Note that national rates may be charged when calling from outside the 0207 region but within the UK and likewise an international rate may be charged if calling from another country.

How to top-up: BACK TO TOP

a) IVR top-up:

i) Dial the access number

ii) You will hear the prompt to enter your destination number (if your number is not registered, it will ask you for your PIN, enter PIN number)

iii) Press *3 on the destination prompt.

iv) You will hear a prompt to enter the last 6- digits of your credit card number

v) Press 1 to confirm and continue

vi) Enter the payment amount on the prompt

vii) Press 1 to confirm the payment

viii) Wait for the confirmation prompt and payment reference number prompt.

ix) You will receive the updated balance prompt

x) Enter the destination number after the destination prompt.

b) Customer Services: BACK TO TOP

You can top-up your account by calling our customer services on 02071012228 or 08006527566

Please ensure you have the following details with you:

i) Your account number

ii) Password set by you when you opened the account]

Subject to verifications details provided by you, the customer services will attempt to top-up your account as per your needs and as per our policies and procedures.

c) On-line Top-up via website: BACK TO TOP

You can also top up your account online. All you need to do is:

1) log in to your account by entering your account number and password,

2) click on Top-up Account

3) Enter the last 6-digits of your registered credit card or debit card number, you wish to use

4) click RETRIEVE

5) Select the type of card

6) enter the amount you wish to top up your account by

7) Ensure all mandatory fields are filled

8) Click Proceed to move to the next page and Proceed to confirm.

All online payments are made over secure connections.

d) Auto top-up BACK TO TOP

You can use your debit / credit card to automatically top your account up. This means that when your account reaches a certain level - usually 5. We will automatically top up your account with a pre-set amount of money. All you need is to call customer service and they will set your account to auto top up or follow the steps:

1) log in to your account by entering your account number and password,

2) Check automatic recharge button.

3) Enter the amount you want your account to be automatically recharged as it reaches to that amount e.g. say 10 as your account balance will reach 10 it will be automatically topped up by the preset amount of money That has been agreed and preset by you. Please note the minimum amount required for Top-up is 10.

4). Enter the amount you want your account to be topped up by.

3) Click Save.

Additional services:

Conference call: BACK TO TOP

You can use LYCATALK Conference Call mechanism to talk to up to three people all at the same time!

E.g If you may need to speak to your friends/ family in three different countries/cities/places, with LycaTalk you can do now by using our conference call service.

1. Dial the access number

2. Enter PIN (if required) and then enter destination no.1 (line 1)

3. After you are connected to line 1, to get connected to destination no.2 and are on call with (line1), simply press **

4. Wait for the prompt for entering destination no.

5. on receiving the destination prompt, enter the destination no. 2 (line2)

6. Once line 2 is connected it will automatically join your call.

7. Repeat the process 3-6 to connect to the destination no.3 (line 3)

8. You can talk to up to three people simultaneously - simply repeat the process above to add destination no.3 (C)

9. If you wish to disconnect one of the callers just

(a) Press *1 for disconnecting line 1,

(b) *2 for disconnecting line 2 and

To connect to a fourth destination, please disconnect one of the connected lines, i.e. line 1, line 2, line 3.

For e.g. If you want to connect to the fourth destination, you have to disconnect with one of the destinations by following the procedure mentioned in 9. above.

Please note:

Please note the following:

a) Please do not press the dial or enter key after entering the destination number.

b) Please do not select the destination numbers from the contact list/phone book of your phones/mobiles and press enter/dial as this will generate a new call which will be charged by your phone/mobile operator.

c) You will be charged separately for calling each destination number according to our applicable tariff and the total will be deducted from your account balance.

d) You need to ensure if all the destinations would answer their calls. If you are connected to line 1 and line 2 and if line 3 is not reachable/ not answered, it will keep ringing until you disconnect the entire call.

Speed dial: BACK TO TOP

Speed dial service is an excellent service to make quicker calls.

This can be done by first registering your destination numbers with our services online or with customer services.

You can register up to 9 destination numbers.

Please follow the below mentioned process to use speed dial service after registering your number:

a. Dial access number

b. Enter PIN number (from unregistered phones)

c. Enter speed dial Key (1.9) when you are prompted to enter your destination number.

d. Press * after entering your speed enter number (Key),

for e.g. if your destination number is registered at no. 1, dial 1* and it will attempt to connect immediately.

Contact us BACK TO TOP

For any further queries please call our LYCATALK Customer Services Team on 08006527566 or 02071012228

Alternatively email us at

cs@lycatalk.com and we will respond as quickly as possible.

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